6 years of progressive leadership roles,
10 years influencing customer recreation choice.
Dream day for a summer intern
While interning with an outdoor event promotion company, I was obliged to ride with the promotional video advance team for the Scott Enduro cup. I contributed trailside knowledge, video set-up recommendations and general stoke.
Key Accounts : Partner with nation’s premier retailers
Lead
BSS
New store launch team, with expertise in buying, merchandising, inventory, driving sales, performance management, marketing, social media.
Produce outdoors-related events and promotions, dynamic problem-solving that outperformed client expectations.
Improve winter resort guest experience through welcoming, helpful, individualized recommendations, attaining top 3 position. 3 seasons
Led & aligned counselors and campers in pursuit of engaging, outdoors-centered day camp activities customized to changing weather, needs of widely varying age groups, and counselor dynamics to achieve 100% parent and camper satisfaction.
FOTW Construct sustainable, cost-effective trails. Lead and instruct groups on volunteer work days.
I thrive in an organization that encourages exceptional service and am known for my ability to create a “wow” moment. It is more productive to meet or exceed customer expectations than to involve yourself and others to remedy a problem.
10+ years creating “wow” moments that match my employers’ commitment to outstanding customer service.
A loyal customer bought a rival's electric bike on impulse. When he couldn't get dialed in, he humbly asked me for help. After work, I tried his bike on different rides, taking notes and making adjustments.(His gift of fine wine & beer was unexpected but appreciated)
“…In all of these capacities, he executed a thorough approach, which ensured high quality and consistent results. Mr. Fischer’s hard work ethic makes him a reliable and desirable colleague. He is quick to take on challenges, volunteer his expertise and deliver premium results.”—J.K., Marketing & Communications Director
“His smile, his outgoing personality, and his knowledge…made him the perfect fit for the job and he exceeded our expectations.” —Guest Service Manager
“Lukas is a quick learner and constantly ready to work until the job is completed to everyone’s satisfaction.”—Trail Crew Leader